Terms of service

These terms apply when you purchase products from the Christmas Company UK website. Please read them before placing your order.

1. About us

Our online store is hosted by Shopify. Your purchase contract is with us.

2. Placing an order

Please check your items, delivery address and contact details before completing checkout.

After ordering, you will receive an email acknowledging your order. We accept your order and form a contract with you when we send your dispatch confirmation.

If we cannot accept your order because an item is unavailable, payment cannot be processed or we identify a pricing error, we will contact you promptly. We will not charge a corrected price without your agreement. Any payment taken for an order we cannot accept will be refunded promptly.

3. Products and prices

Prices are shown in pounds sterling and include applicable taxes. Delivery charges and the total payable are displayed before you complete your purchase.

We aim to show products accurately. Screen settings may affect how colours appear, but products must still match their description.

Price changes do not affect orders we have already accepted. Any conditions attached to promotional offers will be explained before purchase.

4. Delivery

Delivery options, charges and expected timescales are shown before you place your order. We will deliver within the agreed period or, if no period is agreed, within 30 days.

If a delay occurs, we will let you know. If we miss an essential agreed delivery date, or fail to deliver within an appropriate additional period you give us, you may cancel for a refund.

Goods remain our responsibility until received by you or someone you nominate to receive them.

5. Cancellations and returns

You can cancel your online order before delivery or within 14 days, starting the day after you receive it. Where one order arrives in separate deliveries, this period starts after the last item arrives.

To cancel, email hello@christmascompnayuk.com or write to our postal address above. You then have a further 14 days to send the goods back.

Please see our Returns & Refunds Policy for return instructions, return costs and refund arrangements.

6. Faulty or incorrect products

Products must be of satisfactory quality, fit for their intended purpose and match their description.

If a product is faulty, damaged on arrival or incorrectly supplied, please contact us. You normally have 30 days after delivery to reject faulty or misdescribed goods for a full refund. After this, you retain rights to repair, replacement and, where applicable, a price reduction or refund.

We will cover reasonable return costs where goods do not meet your legal rights.

7. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded. Your statutory consumer rights remain unaffected.

8. Privacy

We use your personal information as explained in our Privacy Policy, including to process orders, arrange delivery and provide customer support.

9. Questions and complaints

For questions or complaints, email hello@christmascompnayuk.com with your order details. We will investigate and work to resolve the issue promptly.

10. Changes to these terms

We may update these terms from time to time. The version in place when you submit your order will apply to that purchase.