Refund policy

We hope you love your purchase. If you need to return something, we’re here to help.

Changing your mind

You can cancel your online order without giving a reason before delivery or within 14 days, starting the day after you receive it. If your order arrives in separate deliveries, this period starts after the last item arrives.

To cancel, email hello@christmascompnayuk.com including your name and order details. You must then send the items back within 14 days of telling us.

Returning your items

You are responsible for return delivery costs when changing your mind. Please pack items securely, include all parts and accessories, and use the original packaging where possible. We recommend keeping proof of postage.

You may unpack and inspect your items as you would in a shop. If handling beyond what is necessary to inspect them reduces their value, we may make a corresponding deduction from your refund.

Refunds for cancelled orders

We will refund your original payment method without unnecessary delay and within 14 days of receiving your return or evidence that you have sent it back, whichever happens first.

If you cancel your entire order, we will also refund our standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or does not match its description, please contact hello@christmascompnayuk.com with your order details so we can put things right. We will cover reasonable return costs.

You normally have the right to reject these goods for a full refund within 30 days of delivery. After this period, you still have rights to a repair or replacement and, where applicable, a price reduction or refund. Any refund due will be issued within 14 days of us agreeing you are entitled to it.

This policy does not affect your statutory rights.